Refund Policy

We appreciate your support and trust in Pienovels.com. Our content is mostly digital and accessible instantly upon purchase. As such, our refund policy must reflect the nature of our platform.

1. Digital Nature of Content

Because our services involve digital goods such as novel chapters, exclusive content, or subscriptions, we generally do not offer refunds once content is accessed or downloaded.

2. Valid Refund Scenarios

We will consider refunds only under the following specific situations:

• Duplicate Payments: If you were accidentally charged more than once.
• Technical Issues: If you are unable to access purchased content due to persistent technical issues on our end that we cannot resolve within a reasonable time (typically 7 business days).
• Unauthorized Transactions: If you report that a transaction was made without your consent and it is verified.

3. Refund Process

To request a refund, contact [email protected] within 7 days of your purchase. Please include:

• Your username and email used.
• Transaction ID and date.
• Reason for the refund request.

4. Non-Refundable Items

• Subscription fees already consumed.
• Donations or voluntary support payments.
• Completed digital content purchases that have already been read or downloaded.

5. Chargebacks

Attempting to bypass our policy through chargebacks may result in account suspension and permanent ban.

We value your experience and are here to help, so please reach out with any concerns.