Shipping Policy
At Pienovels.com, we specialize in digital content — specifically web novels and translated fiction — that is accessible entirely online. As such, we do not offer or ship any physical goods.
This Shipping Policy is provided for compliance purposes and to maintain transparency with our users and payment processors.
📦 No Physical Shipping
All purchases made on Pienovels.com involve digital goods, such as:
- Credits (which can be used to unlock chapters)
- Access to exclusive web novel content
- Membership-based features or subscriptions
Because of this, there are no physical items to be shipped. You will not receive any tangible goods via courier, mail, or delivery services.
⚡ Delivery of Digital Goods
- Instant Access: Once your payment is successfully processed, your credits are immediately added to your account. These can then be used to unlock chapters or access paid features.
- Delivery Time: In most cases, digital delivery is instantaneous. However, please allow up to 10 minutes in rare cases due to payment gateway delays.
- Confirmation: You’ll receive a confirmation email or in-app notification after your purchase is completed.
🛠 Troubleshooting Digital Access
If you have purchased credits but they have not appeared in your account:
- Please refresh the page or log out and back in.
- Check your transaction history to confirm payment was completed.
- Contact us at [email protected] with your payment ID or email.
We aim to resolve such issues within 24–48 hours.
🌍 Geographic Availability
Our digital content is accessible worldwide unless restricted by local laws or platform limitations. We do not limit content based on region unless explicitly required to do so.
📌 Summary
- No physical products are shipped.
- All purchases are digital and available via your online account.
- If you face issues accessing your purchase, we’re here to help.
For any questions about your purchases or account, please reach out to [email protected].
Thank you for supporting Pienovels.com and happy reading!